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Social Media
Marketers have long used social media dashboard services like HootSuite to keep up with social networking accounts, but dashboards are evolving. Today’s businesses can use dashboard services to keep up with a wide variety of online activities, allowing them to easily control every aspect of customer relations. Enter the era of “social listening.” As you...
Pinterest is easily the most talked about subject in social media right now. A lot of people are talking about Facebook and its recent IPO too, but for anyone who spends a good portion of their day using social media, Pinterest is sparking the most uh… interest. We’re witnessing several dynamics with this little Palo...
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Whenever I mention the word “ombudsman” to anyone in terms of what it means for social media, there are always some who don’t know what it is, so I should get that out of the way: From Wikipedia: An ombudsman (conventional English plural: ombudsmen) is a person who acts as a trusted intermediary between an organization and some internal or external constituency…...
I’ve caught some flack in recent weeks from friends for my growing addiction to Empire Avenue. It’s an addiction to which I am only too happy to admit I have. I’ve experienced a lot of mental discomfort over spending a lot of time on a service that may or not be beneficial to the other...
You have to hand it to news aggregator Digg.com. The site is making solid attempts at bringing community back by introducing new features on the site’s front page. The efforts are commendable, but Digg has to be careful it doesn’t trip over its own feet. In the past several days, engineers at Digg rolled out...
HarperCollins Publishers announced today the first acquisition from inkpop, its interactive website for teen writing. Slated for Fall 2011, The Carrier of the Mark, by debut author Leigh Fallon, is a fresh and thrilling paranormal romance linking two teens to a supernatural destiny. Fallon, a native of Cork, Ireland, tried to get her manuscript published...
Brian Solis and John Boitnott
Back in 2009 when I spoke at the Twitter140 conference in New York I had the chance to meet a personal hero of mine, Ann Curry, who works the Today show for NBC. She spoke on a panel about how Twitter played a role in the Iranian green revolution of that year. Afterward I got...
If you are active on Digg.com you receive a steady stream of email notifications telling you that people are now following your account, because they are “interested in what you are up to on Digg!” or some such. Well as if that steady stream of “fan following” wasn’t enough… it’s apparently started coming from the...
“Diggers don’t die we multiply.” – Neal Rodriguez I’ve been getting a lot of requests from people on what they should do to get started with a publisher account on the new version of Digg. I’m really not interested in saying too much myself – since it can all be said relatively easily by my...
My trip to New York City to speak at the Twitter140 Conference in June, 2009 was one of the most fun experiences I have had in my years of working in social media. I had recently started my job at Village Voice Media at the time, and was sent to represent the company in the...
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About Me


I am a tech writer and journalist for more than 20 years who contributes to several respected online publications including BusinessInsiderInc., and Entrepreneur. In addition to journalism, writing about social good companies…

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