While you may think that you need to tread very carefully with what you say to your boss, you might be playing it too safe. I’ve interviewed a lot of CEOs over the years, and the majority of them tell me they like to hear often from the people who work for them. This helps...

Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer service in general is important to your company, because it is often the only contact a customer has with your business. Since that first contact is so critical, you want to make...

Businesses work hard to recruit and vet applicants for a job opening, often spending hours and significant money finding the right employee. After you’ve put all that work in, you’re usually well aware of the importance of keeping good employees on board once you’ve found them. This starts from the first day your new hire...