In my time working for and writing about startups, I’ve observed that people who deserve a raise the most are often the least likely to ask for one. It seems like every organization has that one workhorse who completes large numbers of tasks but who doesn’t seem to know their own worth. Sometimes people forget...

Everyone wants to move up the career ladder, taking on larger roles, getting more advanced titles, and definitely making that larger paycheck. However, your attitude might be the very reason that’s not happening. While you may think you are working hard and doing what is expected, you may not realize that you are exhibiting behaviors that...

Psychologist Mihaly Csikszentmihalyi is perhaps best known for saying that a state of consciousness that makes an experience genuinely satisfying can be called a “flow state.” I often see people complaining about not having focus and not being able to concentrate on one thing. While some say they are pros at multi-tasking, it can be...

If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will send most customers away permanently. Since repeat customers bring in more money than new customers on average, it’s important that businesses find ways to nurture their existing buyers and this includes the customer...