Key Takeaways In an AI-driven world, customers form deeper connections with founders than with products or faceless brands. Founders who share their personal stories create more meaningful loyalty than those who focus solely on technology. Trust becomes the core differentiator when founders engage authentically with both customers and employees. Intentionality across product, purpose, people, and...

Every business will run into uncertainty at some point. Unsettled times, almost by definition, are challenging to navigate, and pose an additional challenge for employee managers and other leaders: how transparent should they be with staff members? It’s important to recognize at the outset that there are reasons to be frank and open with team...