Day

January 10, 2019
Customer support is an unsexy, but extremely high-value function for most businesses. Signing up new customers usually gets more celebration than when a customer renews, but both are absolutely vital. You can sign up dozens of new users, but if they don’t stay with your service, the bottom line suffers. Not only do you lose customers,...

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I am a tech writer and journalist for more than 20 years who contributes to several respected online publications including BusinessInsiderInc., and Entrepreneur. In addition to journalism, writing about social good companies…

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