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Is more always better? In this market, optimization is the name of the game. Business owners continuously seek opportunities to maximize their reach and win more clients. The more business, the better…right? What happens when there is a challenging client or an angry customer? Conflict resolution isn’t always the best use of company resources. Regardless...

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I am a tech writer and journalist for more than 20 years who contributes to several respected online publications including BusinessInsiderInc., and Entrepreneur. In addition to journalism, writing about social good companies…

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