Delivering a positive customer experience gives new customers a sense of confidence that they selected the right partner for their business. It also helps bolster your odds of retaining them. However, if new customers do not understand your product or get the expected benefit from it, then they’ll leave you for your competition. Developing an exceptional client...

Much of the country has begun to open back up after a protracted lockdown period. As a result, many businesses are already ramping operations back up, including the hiring process. Quite a few companies need to hire and onboard people quickly to meet demand. Yet with the current health crisis posing an ongoing threat, how...

When it comes to recruitment, innovative companies like Google, Facebook and IBM have raised the bar for businesses all over the world. There is now more pressure than ever before — and higher expectations on both sides of the equation — to recruit and retain motivated, talented, and friendly employees. As such, the return on...

Businesses work hard to recruit and vet applicants for a job opening, often spending hours and significant money finding the right employee. After you’ve put all that work in, you’re usually well aware of the importance of keeping good employees on board once you’ve found them. This starts from the first day your new hire...