Before the crisis, if your company depended on a physical business location and in-person interactions with customers, vendors, and employees, it might have made sense to cling primarily to legacy systems and paper processes. Adding digital components like a website, mobile app or electronic payment processing didn’t necessarily mean you’d undergone a complete digital transformation.
The current health crisis has changed the business community with guidelines and mandates on remote work and social distancing. Even if you’re fortunate enough to continue operating, this radical change may mean it’s time to take a deep dive into a digital transformation, rather than just baby steps.
Here’s why you need to change now, and how to do so on a lean budget.
Digital Transformation 101: Crumbling legacy systems and paper processes
Not every business is adequately handling the volume that many financial institutions and state and federal organizations are currently experiencing for loan and unemployment processing. These are prime examples of the insufficiencies of legacy systems buckling under the pressure of increased demand. Healthcare and insurance systems are also struggling in this new environment.
Accounting
On a smaller scale, businesses are also finding it difficult to use manual accounting systems that involve paper processes. For example, the new environment makes it difficult to process paper paychecks unless an employee can remotely access the payroll and accounting software as well as print checks. They must also mail all those checks and hope that their employees can somehow deposit them all while complying with shelter-in-place rules.
Payments
Perhaps your business can stay open but you primarily dealt in cash, in-store credit, or debit card payments. It’s difficult to continue serving customers without migrating to a digital ordering and payment process. While you might be able to incorporate curbside pickups, customers may not accept this option. If so, they’ll go to a different business that lets them use an order and payment app.
Adding more digital solutions can help sustain your business during these uncertain times. It’ll also maintain revenue and keep productive work flowing.
Discounted and free digital solutions
Cost may have been a factor in your earlier decision to delay a digital transformation. However, the current health crisis is changing the viewpoint here. Many leaders see it as an opportunity to help out potential customers and simultaneously attract a wider audience for their digital solutions. A lot of companies are offering their digital tools, apps, and platforms for free or at a vastly reduced price.
There’s a digital solution for every size and type of business, and these potential solutions are worth considering now. For example, companies like 1Password make it easy to store passwords digitally. They’re providing six months of access for free. Cisco Webex, which provides video conferencing capability for webinars and meetings, will extend a 90-day license to businesses whether or not they’re current customers. And many LogMeIn products are available for free to companies for three months through Emergency Remote Work Kits.
Available products cover everything from collaboration and communication to HR and financial software tools, in addition to security and remote access solutions. You’ll find numerous lists published online to help you assess your options.
Testing capability
Back when it was business as usual, you might have hesitated to implement new tools. Something gone wrong or downtime could diminish your customer experience. During the health crisis, however, you can grab this opportunity to test various digital tools and take the digital plunge.
Many tools and platforms offer trial periods so that you can assess their solutions. You can see what works well and will integrate into your current systems to meet your specific business needs. If you are still open for business, both customers and employees will probably happily try the solutions you’re testing.
For example, before the shelter-in-place guidelines, many customers had no experience using DoorDash or Instacart for restaurant meals and groceries. Now, however, these digital tools are becoming essential parts of daily life. It’s a great time to see what works and what doesn’t. Also, get feedback from customers and employees about what works well for them. By the time a more normal business environment returns, you’ll be ready with digital tools proven to work for your business.
A willing remote workforce is key to digital transformation
Prior to the ongoing health crisis, some team members might have pushed back on making radical changes to existing company technology. Given the new work environment, your remote workforce is likely in the right frame of mind to try new systems and processes. They also may have more time to train and practice working in our quickly evolving digital landscape.
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