{"id":11413,"date":"2021-02-18T18:31:26","date_gmt":"2021-02-18T18:31:26","guid":{"rendered":"https:\/\/jboitnott.com\/?p=11413"},"modified":"2021-09-16T16:05:14","modified_gmt":"2021-09-16T16:05:14","slug":"how-to-become-a-better-leader-through-a-crisis","status":"publish","type":"post","link":"https:\/\/jboitnott.com\/zh\/how-to-become-a-better-leader-through-a-crisis\/","title":{"rendered":"How to Become a Better Leader Through a\u00a0Crisis"},"content":{"rendered":"<p class=\"graf graf--p\">Successful crisis leadership requires both <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.entrepreneur.com\/article\/356685\" target=\"_blank\" rel=\"follow noopener\" data-href=\"https:\/\/www.entrepreneur.com\/article\/356685\">emotional intelligence<\/a> and a willingness to place yourself in service both to your team and the organization, in addition to agile decision-making and quick thinking.<\/p>\n<p class=\"graf graf--p\">A crisis isn\u2019t just an opportunity to prove your mettle, though. Challenging circumstances can help you actively improve your leadership skills. If you\u2019re uncertain about your leadership capabilities, or simply want to become a better leader for your company, consider the following tips to think more proactively about what that means, build on existing strengths and help correct any leadership shortcomings.<\/p>\n<h3 class=\"graf graf--h3\">1. Know what being a great leader\u00a0means<\/h3>\n<p class=\"graf graf--p\">What specific qualities and traits do strong leaders demonstrate in times of crisis? To put another way, how do you want your team members and employees to describe your leadership style once the crisis has passed?<\/p>\n<p class=\"graf graf--p\">One key trait to shoot for is \u201creassuring.\u201d Most people prefer leaders to project strong, calm confidence during rocky periods. They want to have faith in your assessments, and they want that assessment to be hopeful.<\/p>\n<p class=\"graf graf--p\">Yet too much optimism isn\u2019t necessarily a good thing in a leader during a crisis, either. Positivity must be tempered with reality. If your workers feel like your projections are too rosy, they may lose faith in your leadership.<\/p>\n<h3 class=\"graf graf--h3\">2. Prioritize your\u00a0people<\/h3>\n<p class=\"graf graf--p\">Make sure you put the needs of your team members and your customers first. Address their evolving needs and fears, and make sure they feel safe and welcome in your business, whether they\u2019re back in the office or a brick-and-mortar store, or <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.entrepreneur.com\/article\/351659\" target=\"_blank\" rel=\"follow noopener\" data-href=\"https:\/\/www.entrepreneur.com\/article\/351659\">working remotely<\/a> from home.<\/p>\n<p class=\"graf graf--p\">By that same token, resolve up front to remain flexible and forgiving when it comes to things like maintaining certain hours, working a full-time week, or needing some flexibility to address family needs, such as helping the kids with remote learning or taking care of sick family members. Extending a little grace can go a long way towards making others feel safe and increasing their sense of loyalty to your business.<\/p>\n<h3 class=\"graf graf--h3\">3. Model healthy responses<\/h3>\n<p class=\"graf graf--p\">One of the best ways to help your team deal with added stress is to model healthy adaptive and coping responses yourself. This means, at a minimum, taking those self-care actions that are required to maintain a healthy body and mind. These include adequate sleep, good nutrition, exercise, <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.entrepreneur.com\/article\/254839\" target=\"_blank\" rel=\"follow noopener\" data-href=\"https:\/\/www.entrepreneur.com\/article\/254839\">mindfulness<\/a> and recreation or play. Find safe ways to socialize and seek social support from friends and loved ones.<\/p>\n<p class=\"graf graf--p\">Beyond the basics, fight the stigma against seeking help for mental health issues by getting help yourself when needed. Normalize the practice of seeking counseling or therapy when warranted. Recognize where you\u2019re struggling specifically and find new strategies for coping with those stressors. That\u2019s the best way to encourage your employees to do the same.<\/p>\n<h3 class=\"graf graf--h3\">4. Evaluate and modify your business\u00a0goals<\/h3>\n<p class=\"graf graf--p\">A crisis means both opportunity and change. A strong business leader learns how to reevaluate business goals in light of the current reality. Some things may have to be put off or even let go of altogether. However, new opportunities may also present themselves as a result of a crisis. An agile leader learns <a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.entrepreneur.com\/article\/352161\" target=\"_blank\" rel=\"follow noopener\" data-href=\"https:\/\/www.entrepreneur.com\/article\/352161\">how to pivot quickly<\/a>.<\/p>\n<p class=\"graf graf--p\">To develop your flexibility and responsiveness, practice evaluating choices quickly from various stakeholder perspectives. Think about what\u2019s best for your business, your employees, yourself, your investors, your customers and others.<\/p>\n<h3 class=\"graf graf--h3\">5. Communicate with transparency<\/h3>\n<p class=\"graf graf--p\">Share factual information with employees and other stakeholders in a forthright manner. Maintain empathy and compassion in all of your discussions and official communications, but make sure you\u2019re being transparent about the situation. Factual information reassures, comforts and supports people as they move forward and make choices.<\/p>\n<p class=\"graf graf--p\">Choose in-person communications whenever possible. From words, to tone, to facial expressions, face-to-face conversations make it easier for all parties involved to understand each other. If that\u2019s not possible, then choose the medium that works best for the situation, but make sure you maintain clarity throughout. Close out by summarizing the substance of your conversation in order to reinforce the message and key takeaways.<\/p>\n<h3 class=\"graf graf--h3\">6. Observe without controlling<\/h3>\n<p class=\"graf graf--p\">Learn to see and really notice the ways in which people around you are responding to stress without immediately reacting to it.<\/p>\n<p class=\"graf graf--p\">This is often much easier said than done. People who have been operating under stressful conditions sometimes tend to imagine worst-case scenarios all too easily. This is known as \u201ccatastrophizing,\u201d and if it isn\u2019t controlled, it can lead to burnout and worse.<\/p>\n<p class=\"graf graf--p\">Don\u2019t try to talk the person down. It might come across as a dismissal or minimization of their understandable fears and concerns. Practice slowing down and taking in information, rather than reacting too quickly. Ask open-ended questions to help the other person figure out exactly what\u2019s causing their fears. Then you can help them identify solutions, while simultaneously modeling a calm equanimity throughout the conversation.<\/p>\n<h3 class=\"graf graf--h3\">Keep moving\u00a0forward<\/h3>\n<p class=\"graf graf--p\">Crisis and challenge can serve as a classroom and real-life lab in which your leadership skills are honed and strengthened. Focus on making small improvements and consistently practicing new skills so you can best serve your business and its customers.<\/p>\n<p>&nbsp;<\/p>\n<p><em><strong>Thanks for reading! Do you want to create thought leadership articles like the one above? If you struggle to translate your ideas into content that will help build credibility and influence others, sign up to get John\u2019s latest online course \u201cWriting From Your Voice\u201d\u00a0<a href=\"https:\/\/jboitnott.com\/zh\/writing-from-your-voice-course\/\">here<\/a>.<\/strong><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Successful crisis leadership requires both emotional intelligence and a willingness to place yourself in service both to your team and the organization, in addition to agile decision-making and quick thinking. A crisis isn\u2019t just an opportunity to prove your mettle, though. Challenging circumstances can help you actively improve your leadership skills. If you\u2019re uncertain about [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11415,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[578],"tags":[807,680,268,805,806],"class_list":["post-11413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","tag-communicate","tag-crisis","tag-leadership","tag-leadership-trials","tag-prioritize"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Become a Better Leader Through a\u00a0Crisis - John Boitnott<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.entrepreneur.com\/article\/361584\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Become a Better Leader Through a\u00a0Crisis - John Boitnott\" \/>\n<meta property=\"og:description\" content=\"Successful crisis leadership requires both emotional intelligence and a willingness to place yourself in service both to your team and the organization, in addition to agile decision-making and quick thinking. 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