{"id":10741,"date":"2020-08-06T18:34:01","date_gmt":"2020-08-06T18:34:01","guid":{"rendered":"https:\/\/jboitnott.com\/?p=10741"},"modified":"2020-08-16T18:34:05","modified_gmt":"2020-08-16T18:34:05","slug":"why-you-should-speed-up-your-digital-transformation-during-the-crisis","status":"publish","type":"post","link":"https:\/\/jboitnott.com\/zh\/why-you-should-speed-up-your-digital-transformation-during-the-crisis\/","title":{"rendered":"Why You Should Speed Up Your Digital Transformation During the Crisis"},"content":{"rendered":"

Before the crisis, if your company depended on a physical\u00a0business<\/a> location and in-person interactions with customers, vendors, and employees, it might have made sense to cling primarily\u00a0to legacy systems and\u00a0paper processes<\/a>. Adding digital components like a website, mobile app\u00a0or electronic payment processing\u00a0didn’t necessarily mean you’d undergone a complete\u00a0digital transformation<\/a>.<\/p>\n

The current health crisis has changed the\u00a0business community<\/a>\u00a0with guidelines and mandates on remote work and social distancing.\u00a0Even if you\u2019re fortunate enough to continue operating, this radical change may mean it\u2019s time to take a deep dive into a digital transformation, rather than just baby steps.<\/p>\n

Here’s why you need to change now, and how to do so on a lean budget.<\/p>\n

Digital Transformation 101: Crumbling legacy systems and paper processes<\/h2>\n

Not every business is adequately handling the volume that many financial institutions and\u00a0state and federal organizations<\/a>\u00a0are currently experiencing for loan and unemployment processing. These are prime examples of the insufficiencies of legacy systems buckling under the pressure of increased demand. Healthcare and insurance systems are also struggling in this new environment.<\/p>\n

Accounting<\/b><\/p>\n

On a smaller scale, businesses are also finding it difficult to use manual accounting systems that involve paper processes. For example, the new environment makes it difficult to process paper paychecks unless an employee can remotely access the payroll<\/a>\u00a0and accounting software as well as print checks. They must also mail all those checks and hope that their employees can somehow deposit them all while complying with shelter-in-place rules.<\/p>\n

Payments<\/b><\/p>\n

Perhaps your business can stay open but you primarily dealt in cash, in-store credit, or debit card payments. It\u2019s difficult to continue serving customers without migrating to a digital ordering and payment process. While you might be able to incorporate curbside pickups, customers may not accept this option. If so, they\u2019ll go to a different business that lets them use an order and payment app.<\/p>\n

Adding more digital solutions can help sustain your business during these uncertain times. It’ll also maintain revenue and keep productive work flowing.<\/p>\n

Discounted and free digital solutions<\/h2>\n

Cost may have been a factor in your earlier decision to delay a digital transformation. However, the current health crisis is changing the viewpoint here. Many leaders see it as an opportunity to help out potential customers and simultaneously attract a wider audience for their digital solutions. A lot of companies are offering their digital tools<\/a>, apps, and platforms for free or at a vastly reduced price.<\/p>\n

There\u2019s a digital solution for every size and type of business, and these potential solutions are worth considering now. For example, companies like 1Password make it easy to store passwords digitally. They’re providing six months of access for free. Cisco<\/a>\u00a0Webex<\/a>, which provides video conferencing capability for webinars and meetings, will extend a 90-day license to businesses whether or not they\u2019re current customers. And many LogMeIn products are available for free to companies for three months through Emergency Remote Work Kits.<\/p>\n

Available products cover everything from collaboration and communication to HR and financial software tools, in addition to security and remote access solutions. You\u2019ll find\u00a0numerous lists<\/a>\u00a0published online to help you assess your options.<\/p>\n

Testing capability<\/h2>\n

Back when it was business as usual, you might have hesitated to implement new tools. Something gone wrong or downtime could diminish your customer experience. During the health crisis, however, you can grab this opportunity to test various digital tools and take the digital plunge.<\/p>\n

Many tools and platforms offer trial periods so that you can assess their solutions. You can see what works well and will integrate into your current systems to meet your specific business needs. If you are still open for business, both customers and employees will probably happily try the solutions you\u2019re testing.<\/p>\n

For example, before the shelter-in-place guidelines, many customers had no experience using DoorDash or Instacart for restaurant meals and groceries. Now, however, these digital tools are becoming essential parts of daily life. It\u2019s a great time to see what works and what doesn\u2019t. Also, get feedback from customers and employees about what works well for them. By the time a more normal business environment returns, you\u2019ll be ready with digital tools\u00a0 proven to work for your business.<\/p>\n

A willing remote workforce is key to digital transformation<\/h2>\n

Prior to the ongoing health crisis, some team members might have pushed back on making radical changes to existing company\u00a0technology<\/a>. Given the new work environment, your remote workforce is likely in the right frame of mind to try new systems and processes. They also may have more time to train and practice working in our quickly evolving digital landscape.<\/p>\n

 <\/p>\n

Thanks for reading! Sign up to get my stories and online courses by\u00a0<\/em>clicking here<\/em><\/a>.\u00a0<\/em>If you enjoyed this piece please consider sharing it around, liking me on\u00a0<\/em>Facebook<\/em><\/a>, following me on\u00a0<\/em>Twitter<\/em><\/a>, and maybe throwing some money into my hat on\u00a0<\/em>Patreon<\/em><\/a>,\u00a0<\/em>Paypal<\/em><\/a>, or with Etherium:. 0X24AC7A8FF92721B9827A03A6936FE169B864C94<\/em><\/p>","protected":false},"excerpt":{"rendered":"

Before the crisis, if your company depended on a physical\u00a0business location and in-person interactions with customers, vendors, and employees, it might have made sense to cling primarily\u00a0to legacy systems and\u00a0paper processes. Adding digital components like a website, mobile app\u00a0or electronic payment processing\u00a0didn’t necessarily mean you’d undergone a complete\u00a0digital transformation. The current health crisis has changed […]<\/p>\n","protected":false},"author":1,"featured_media":10746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63,690],"tags":[693,691,148,692],"class_list":["post-10741","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-culture","category-technology","tag-covid19","tag-digital","tag-technology","tag-transformation"],"yoast_head":"\nWhy You Should Speed Up Your Digital Transformation During the Crisis - John Boitnott<\/title>\n<meta name=\"description\" content=\"As if the international health crisis isn't intimidating enough, entrepreneurs also have to put digital transformation on their plates.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.entrepreneur.com\/article\/353501\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why You Should Speed Up Your Digital Transformation During the Crisis - 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