Month

December 2016
You may have watched some those super-expensive Superbowl ads go viral over the years and lamented your own small (or nonexistent) marketing budget, knowing that kind of exposure is out of reach. Well, it may not be after all. After this year’s Superbowl, the Brewers’ Association, an industry group representing the majority of craft brewers...
Have you ever missed a deadline? If so, you aren’t alone. Even the most conscientious worker will occasionally fall behind, especially when faced with a demanding task list. When that happens, the way you react could be even more essential to your future career than whether or not you finish your assignment on time. There...
Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer service in general is important to your company, because it is often the only contact a customer has with your business. Since that first contact is so critical, you want to make...
At some point in every career, a professional will see someone escorted from the building with a box full of belongings. It may be a coworker or a stranger from another department, but whoever it is, it can be difficult to watch. It serves as a reminder that anyone can be fired unexpectedly. What happens...
If you work for a living, your life is most likely filled with noise. From the time your alarm goes off in the morning to the time you go to bed at night, there’s very little silence. Yet too much noise has been linkedto dangerous health conditions like high blood pressure and heart disease. Persistent...
Businesses work hard to recruit and vet applicants for a job opening, often spending hours and significant money finding the right employee. After you’ve put all that work in, you’re usually well aware of the importance of keeping good employees on board once you’ve found them. This starts from the first day your new hire...
If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will send most customers away permanently. Since repeat customers bring in more money than new customers on average, it’s important that businesses find ways to nurture their existing buyers and this includes the customer...

About Me


I am a tech writer and journalist for more than 20 years who contributes to several respected online publications including BusinessInsiderInc., and Entrepreneur. In addition to journalism, writing about social good companies…

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